Up to 15 days before departure: 90% refund
Up to 10 days before departure: 85% refund
Up to 3 days before departure: 75% refund
Up to 48 hours prior to departure: 65% refund
Up to 24 hours prior to departure: 40% refund
Within 24 hours prior to departure: return 0.
If not presented at the time scheduled for departure, the consumer will not be entitled to any refund of the amount paid, unless otherwise agreed between the parties.
In the event that Tramuntana Aventura cancels the activity or service for any reason not attributable to the consumer, the latter will have the right to reimbursement of the amounts paid, or to the performance of the service or activity on another day.
There will be no obligation to compensate the consumer when the cancellation of the activity or service is due to reasons of force majeure, meaning such circumstances and unpredictable outside control of the company (including weather conditions), whose consequences could not have been avoided despite having acted with due diligence. In this case you will receive a voucher for the same amount paid, to exchange it on another date throughout the season or the refund of the amount paid.
The client will not have the right to request a refund if he has not communicated the error / defect by sending an e-mail to the Customer Service Department firstname.lastname@example.org within 24 hours of receiving the order to inform us of the problem.
The Customer must examine the Products as soon as possible after receipt to verify their conformity with the type of Product that is the object of the order and the absence of apparent or hidden defects in the same. In any case, after receiving the Products, the Customer will have a period of 24 hours. to claim Tramuntana Aventura for a possible difference in the type of Products delivered with those requested or for the existence of an apparent defect in them. If the Customer detects a possible internal or non-apparent defect in the Products, the time limit available to claim Tramuntana Adventure will be 3 days after receipt.